From 7th June 2019 the practice telephone lines will be covered by WALDOC between 1-2.30pm Monday to Friday; please note, the practice doors remain open during this time. ALSO, from 7th June 2019 the practice telephone lines will be covered by WALDOC between 1-6.30pm every Friday afternoon; please note, the practice doors remain open for pre-booked appointments during this time
Under the current circumstances Keys family Practice has changed its Extended hours opening day to Monday from 6 April 2020 till further notice. Please call practice for any queries.
COVID-19 – Update 31 March 2020
Letters to High Risk Patients
Patients considered to be very high risk for COVID-19 due to underlying health conditions will have received a letter from NHS Business Services or from their hospital specialist department advising them to shield (stay at home at all times and avoid any face to face contact for twelve weeks)
https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/
General practice has been asked to identify other potentially high-risk patients and shall be writing to those patients
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Requests for special rescue packs for Asthma and COPD
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.
Isolation Note
Get an isolation note by visiting https://111.nhs.uk/isolation-note/
Self-Isolation
Anyone with a "new, continuous" cough or high temperature is now advised to self-isolate.
Please have a look at Advice on Self-isolation 17.03.2020
URGENT MESSAGE RE. COVID-19 (CORONAVIRUS): CHANGE TO APPOINTMENTS & ADVICE
CHANGE TO APPOINTMENTS
Dear Patients of Modality Partnership Practices
In view of the increased concern with COVID-19 (novel coronavirus) we will be changing our appointment booking systems with immediate effect. This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.
We are now moving to a telephone first system for those requesting an ‘on the day appointment’. Patients will be triaged by a clinician BY TELEPHONE. If patients need to be seen in the surgery, an appointment will be arranged. This may not be at your usual practice, but the clinician who sees you will have full access to you electronic patient record.
If you wish to make a routine appointment for a matter unrelated to Coronavirus
Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.
We understand that this may cause you some difficulties, and thank you for your understanding during this challenging time. ADVICE FOR THOSE WHO ARE SUFFERING FROM SYMPTOMS THAT MAY BE CAUSED BY COVID-19
If you have arrived back to the UK from an affected area, kindly follow the specific advice for returning travellers. Public Health England’s information regarding affected areas and health care guidance changes daily and can be viewed at https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#returning-traveller
If you have visited an affected area in the past 14 days or have been in contact with someone infected with Coronavirus or you think you may have Coronavirus or if you have a fever, cough, sore throat or breathing problems.:
Coronavirus (COVID-19) advice for patients in 32 languages. Please click here for further information.
Welcome to Keys Family Practice providing GP services and primary care for Willenhall and surrounding areas. We hope you take your time to browse our digital leaflet where you will find useful information about the surgery and the services we offer.
For further information regarding the practice please visit
https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=35314
Latest Updates
Stay well this winter, please have a look at Flu Campaign resources here.
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Extra GP appointments available for Walsall patients
Patients registered with a Walsall GP can benefit from the Extended GP Access Service. NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create four Hubs based at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and Portland Medical Practice. The Hubs are currently run by a group of local GPs.
Since launching the service in December 2017 and up until May 2018, more than 15,500 patients have accessed the service.
When can I get an out-of-hours appointment?
Extra GP appointments will be available between:
People will only be seen if they have booked an appointment.
How can I book one of these appointments?
A dedicated number has been set up and appointments can be booked by calling: 01922 211 272 during the following times:
NHS 111 will also be able to book an appointment for you if they feel you need to see a GP.
Do I need to be registered at one of the four surgeries where the Hubs are based to use the service?
No, you can be registered with any GP in Walsall to access the extra appointments. However, please note you will need to travel to one the four Hubs (listed above).
What if I’m not registered with a Walsall GP?
If you are not a registered patient at a Walsall GP, you will not be able to access these out-of-hours appointments. More information about these services can be found on Walsall CCG’s website: https://walsallccg.nhs.uk/
When should I use the Hubs?
The extended service is for patients who require a routine or same day GP appointment, but are unable to attend during normal opening hours. However, they are not walk-in centres and you will need to book an appointment- these can be booked up to 7 days in advance.
Please note that both of Walsall’s urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies.
For any patient taking part in research please read the following Research Privacy Notice.
Data Protection statement:
Walsall CCG Medicines Management Team, Practice Based Pharmacists and other NHS Pharmacy Teams will be supporting GP practices to conduct medication reviews, clinical audits, medicine safety and medicines optimisation initiatives for patient care.
Should you not wish your medical records to be used in this way, please contact a member of staff at any time
Self care navigation
Please click on the links below for self care navigation guidance
https://www.nhs.uk/live-well/healthy-body/your-medicine-cabinet/
View your Patient Access portal or register.
Click here to go to your patient access or register.Willenhall Health Centre Field Street Willenhall, West Midlands | WV13 2NY
Phone: 01922 211 272
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | Closed |
| Sunday | Closed |
What if I need a GP appointment when you are closed?
Patients registered with a Walsall GP can benefit from the Extended GP Access Service.
NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create three Hubs based at Darlaston Health Centre in Darlaston, Pinfold Health Centre in Bloxwich and Broadway Medical Practice. The Hubs are currently run by a group of local GPs.
When can I get an out-of-hours appointment?
Extra GP appointments on will be available between:
However, people will only be seen if they have booked an appointment.
How can I book one of these appointments?
A dedicated number has been set up and appointments can be booked by calling 01922 211 272 during the following times:
NHS 111 will also be able to book an appointment for you if they feel you need to see a GP.
Do I need to be registered at one of the three surgeries where the Hubs are based to use the service?
No, you can be registered with any GP in Walsall to access the extra appointments. Please note you will need to travel to one the three Hubs (listed above).
What if I’m not registered with a Walsall GP?
If you are not a registered patient at a Walsall GP, you will not be able to access these out-of-hours appointments. More information about these services can be found on Walsall CCG’s website: www.walsallccg.nhs.uk.
When should I use the Hubs?
The extra appointments are for patients who have a pressing illness or injury and are unable to attend their GP during normal opening hours. They are not walk-in centres and both of Walsall’s urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies.
We have wheelchair friendly access, there is a ramp from the carpark and no stairway to access the surgery.
We have a large patient car park available at the rear of the practice site. Please park courteously. Spaces are for staff and patients to use.
If you are new to the area and wish to register, please come to reception and ask for a form. One form is needed for each household member. You should bring your NHS Medical Card with you, and if you are not a UK Citizen, then you will need to bring your passport. You will then be offered a new patient health check, so that a summary of your medical history and medication can be taken prior to your medical records arriving. You can also pre-register online on our website.
GP
GP
GP
GP
Practice Nurse
Practice Nurse
Practice Nurse
Health Care Assistant
Health Care Assistant
Phlebotomist
Patient Service Assistant
Patient Service Assistant
Patient Service Assistant
Patient Service Assistant
Patient Service Assistant
Patient Service Assistant
Patient Service Assistant
Interim Medical secretary
Senior PSA
Practice Manager