Diadem Medical Practice
COVID-19 – Update 31 March 2020
Letters to High Risk Patients
Patients considered to be very high risk for COVID-19 due to underlying health conditions will have received a letter from NHS Business Services or from their hospital specialist department advising them to shield (stay at home at all times and avoid any face to face contact for twelve weeks)
General practice has been asked to identify other potentially high-risk patients and shall be writing to those patients
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Requests for special rescue packs for Asthma and COPD
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.
Get an isolation note by visiting https://111.nhs.uk/isolation-note/
Anyone with a "new, continuous" cough or high temperature is now advised to self-isolate.
Please have a look at Advice on Self-isolation 17.03.2020
URGENT MESSAGE RE. COVID-19 (CORONAVIRUS): CHANGE TO APPOINTMENTS & ADVICE
CHANGE TO APPOINTMENTS
Dear Patients of Modality Partnership Practices
In view of the increased concern with COVID-19 (novel coronavirus) we will be changing our appointment booking systems with immediate effect. This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.
We are now moving to a telephone first system for those requesting an ‘on the day appointment’. Patients will be triaged by a clinician BY TELEPHONE. If patients need to be seen in the surgery, an appointment will be arranged. This may not be at your usual practice, but the clinician who sees you will have full access to you electronic patient record.
If you wish to make a routine appointment for a matter unrelated to Coronavirus
- PLEASE REFRAIN FROM GOING TO YOUR GP PRACTICE TO MAKE AN APPOINTMENT IN PERSON
- DO contact the GP Surgery via telephone. Please tell the reception teams whether you would like a telephone consultation, video consultation or a face-to-face consultation. The teams will be asking patients a set of questions prior to making appointments to ensure patients are directed to the appropriate healthcare professional or service.
- DO complete an eConsult if you need same day advice from a GP (if your practice offers this)
- FOR TELEPHONE CONSULTATIONS there is now an option to book these online. Please contact the reception teams for information how to register for online booking if you do not already have this.
- FOR FACE-TO-FACE CONSULTATIONS, due to the need to answer questions prior to making an appointment, online booking has been suspended for the time being.
- FOR ONLINE ACCESS TO HEALTH RECORDS AND ONLINE PRESCRIPTION REQUESTS, there is no change from previously. Please contact the reception teams for information how to register for online access if you do not already have this.
Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.
We understand that this may cause you some difficulties, and thank you for your understanding during this challenging time. ADVICE FOR THOSE WHO ARE SUFFERING FROM SYMPTOMS THAT MAY BE CAUSED BY COVID-19
If you have arrived back to the UK from an affected area, kindly follow the specific advice for returning travellers. Public Health England’s information regarding affected areas and health care guidance changes daily and can be viewed at https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#returning-traveller
If you have visited an affected area in the past 14 days or have been in contact with someone infected with Coronavirus or you think you may have Coronavirus or if you have a fever, cough, sore throat or breathing problems.:
Coronavirus (COVID-19) advice for patients in 32 languages. Please click here for further information.
COVID-19 AND SAFEGUARDING RESOURCES FOR PATIENTS
National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
ICON: Babies cry: You can cope. http://iconcope.org/
SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19
IRISi interventions: https://irisi.org/iris/find-your-local-iris-site/
Diadem Medical Practice is a large teaching practice serving residents in the Bilton Grange and East Hull area.
Based in purpose built premises on the ground floor of Bilton Grange Health Centre, our comfortable and modern waiting room has a children's seating area, baby changing facilities and accessible toilets.
There is a lift to the first floor where community clinics are held.
Should you have any feedback regarding the facilities or the care you receive from Diadem Medical Practice please do contact us. We look forward to welcoming you to our practice.
Digital and Online Access
We have a number of different digital options for getting the care, treatment and services you need without having to phone, or come in to the surgery unnecessarily.
The NHS App
The NHS App lets you access your NHS medical care and records using your tablet or smartphone. The app will allow you to:
- check your symptoms using NHS 111 online
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- view your GP medical record securely
- register to be an organ donor
- choose how the NHS uses your data
You can watch a short video explaining the NHS App here, and you can download the NHS App by clicking the banner below:
Push Doctor - remote video consultations