New Triage System

To improve our call handling time, in line with patient feedback, from Monday 24th February we are operating a new system, where most requests for a GP or Clinical Practitioner appointment or clinical advice are triaged by a Duty Doctor.  

​To request a GP or Clinical Practitioner appointment or for clinical advice, our care navigation team will be asking a number of triage questions that will be sent to the Duty Doctor. You will then receive a call back to advise of an appointment, signpost to an alternative service or advice to take over the counter medication.

​​​​​​​​To make the system fair for all patients, our reception staff are not able to book every appointment with a GP directly and no one way of contacting us (telephone/in-person/online) is any quicker than another.

Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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Local and NHS services

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